Report all Highways issues to us via the Love Clean Streets app
01/08/2025
You can report all highways issues to us via the Love Clean Streets app.
If you spot a problem on the highway, you can report it on the go via Lancashire County Council's mobile app. Issues with potholes, a faulty streetlight, blocked drain, cracked pavement, gritting, weeds, trees, plus much more, can be logged easily and in seconds via the Love Clean Streets mobile app.
How it works
It’s simple to use and your issue can be logged in seconds.
The reports will come to our highways team in the usual way, but you will be able to report issues on your mobile whilst out and about.
Attaching a photo to your report will help our inspectors to assess the work quickly.
You will also be able to keep up to date on the progress of your report via the app.
*Please note that any reports you make via the app, will not be visible on our Report It website
The app is free to download.
Highways emergencies such as:
Missing manhole cover, diesel, oil or mud spillage, flooding more than half-way across a road, or a dangerous tree can be reported to our highways team on 0300 123 6780 24hrs a day.
All non-emergency highways issues can be reported via the Love Clean Streets app and website.
Visit: Love Clean Streets mobile app. or https://www.lancashire.gov.uk/roads-parking-and-travel/report-it/
To Report Gritting (winter service) Request a refill, repair or new grit bin: https://www.lancashire.gov.uk/roads-parking-and-travel/report-it/gritting/
The quickest and easiest way to request a refill, repair or new grit bin is via the Love Clean Streets mobile app.
Did you know that the quickest and most convenient way of accessing council services is online at https://www.lancaster.gov.uk/information/do-it-online. You don’t have to wait until our offices are open to report, apply, book or make a payment. You can save time and do it online at any time, from anywhere and on any device. If you don’t have access to a computer, you can also visit us in person at the town halls in Lancaster and Morecambe. Our customer service centres are open from 9am-4.30pm, Monday to Friday. You can also contact us by phone on 01524 582000.
These are our current most popular 'do it online' services.
Household waste and recycling
- Renew (or take out) a subscription to our garden waste collection service
- View or download your bin collection calendar
- Book a bulky household item collection
- Report a missed bin collection
- Report fly-tipping
My Account
Registering with our My Account service makes it quick and convenient to report, request, book and pay for council services, without having to provide your address and contact details each time.